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Comprehensive Support Services MODCOMP
focuses on developing leading-edge hardware, software, and applications
products to provide the best time-critical, real-time computing for
its targeted markets. MODCOMP not only meets the demands for state-of-the-art
technology, but also for comprehensive, flexible, around-the-clock support
services. MODCOMP's worldwide field service organization provides total
support for installation, ongoing preventive and remedial maintenance,
training, full site management, and extensive applications support.
To remain competitive in today's global marketplace, MODCOMP is committed
to producing quality products and providing quality services. Service Offerings CENTRAL DISPATCH is the nerve center for most service activities. It provides reliable, uninterrupted customer call and customer engineer dispatch functions on a twenty-four hour, seven day per week basis. All service requests, parts orders, and customer engineer status are logged into a sophisticated computer database, Field Activity Tracking System (FACTS). This central database can be queried, locally or remotely, for the up-to-date status of any field activity. Our customer base, currently over 400 locations nationally, finds it convenient to call one toll-free telephone number whenever in need of unscheduled service, or to contact a customer engineer. The LOGISTICS STAFF, located in Fort Lauderdale, is available twenty-four hours a day, seven days per week to ship emergency orders. The movement and status of these parts orders are tracked through the FACTS database. A complete SPARE PARTS inventory is maintained by MODCOMP in Fort Lauderdale. Additionally, critical parts are stocked at the local service centers. Faulty assemblies (FRUs) are returned to headquarters for repair, refurbishment, and restocking; or scrapped if their condition warrants this action. TECHNICAL SUPPORT consists of a staff of highly qualified hardware and software professionals located at headquarters and regional centers. They are equipped to handle problem situations using high-tech remote analysis and diagnostics. They maintain close contact with MODCOMP's Research and Development (R&D) department and are authorized to enlist R&D's assistance when necessary. Outside VENDOR SUPPORT has long been a part of MODCOMP's servicing strategy. MODCOMP has established a strong and varied network of suppliers who can provide MODCOMP with the parts, sub-assemblies, and assemblies necessary to build and service computer systems for a wide range of applications. When a new, unfulfilled need arises, MODCOMP's experience at cultivating sources for materials or skills is an important asset. For further information on customer support services and comprehensive technical training, please contact your local sales office or a MODCOMP Customer Support representative or send an E-mail request to: info@modcomp.com.
E-Mail Webmaster | Legal | Copyright © 2001 MODCOMP, Inc. | Rendered Sept. 28, 2001
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